Providing Award-Winning Home Security Systems

Creating Your Call List

call-listWhen you set up your alarm monitoring service you will be providing the monitoring center with a call list; a series of phone numbers that the monitoring service will be calling in the event of an emergency.

You’ll be adding two types of contacts to your call list. Primary contacts will be able to use your system’s verbal password–the password that you can use to give the monitoring center an “all clear” in the case of a false alarm. Usually, you’ll be the only primary contact on the call list, unless you have a roommate or a spouse.

Secondary contacts are everyone else who you would like to have notified in the event of an emergency at your home. For example, you might wish to add your children’s cell phone numbers. You might also contact a regular babysitter, landlord, family members, or neighbors.

Now, you shouldn’t just add these contacts without talking to them first. They need to know that they’re being placed on the call list. Receiving a phone call about a break-in is alarming (no pun intended) enough as it is. Besides, your secondary contacts might want to know what to do if they ever receive this call, and this is a good time to have the discussion.

You might instruct your children to stay at school until someone on their safety list comes to pick them up, rather than coming home. After all, you don’t want them coming home to a fire, or a burglar.

You might ask Grandpa or Grandma to go pick up the kids. You might simply instruct your babysitter to stay home. Your landlord might wish to come over and assess any damage left in the wake of the crime.

By the way, you can always add or remove people from your call list. You simply have to contact the monitoring center to make the change. There are people who may only be on your call list temporarily. For example, if you go on vacation you might wish to add a house sitter or pet sitter. When you come back, there will be no reason for those people to remain on your list, so you’d remove them.

Your call list is just another part of your security plan. It helps you keep your home and family even safer by ensuring that everyone knows what’s going on. Make sure you are mindful about choosing yours, and about developing emergency plans that your contacts can use when things go wrong at home.


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