Providing Award-Winning Home Security Systems

Comcast Security Fail

Comcast FailIn a previous post we talked about how important it is to stick with a company that does security, and only security, if you really want to protect your home and family. We talked about how “mixed” service companies tend to “lose” monitoring contracts.

You might not have believed us, assuming it was just a bit of rhetoric to push our own services. But here is a story about how Comcast failed to monitor a customer (while continuing to collect monitoring fees) for seven years.

The corporate giant tried to place the blame on the homeowner and originally offered a paltry $20 credit to try to offset the 2 grand she’d paid for nothing.

Our company takes a different approach. When we enter into a monitoring agreement with someone we actually intend to monitor them.

Now, that’s not to say that you should not test your alarm system. Sometimes things do go wrong. It’s pretty easy to do, and you should do it perhaps once a year, just to be absolutely certain that everything is humming along as it should be.

You’d start by calling our monitoring station and asking that your alarm be placed in test mode. This means that you won’t have to worry about triggering a false alarm.

You’d then trip your own alarm system. From there, you’d either let the monitoring center call you, or you’d call them back to verify receipt of signal. They will then take you off the test mode.

However, if you’re paying your monthly monitoring bill, your phone service has never been interrupted and your alarm system is in good shape there is no reason why our monitoring center would suddenly stop receiving signals. Not unless someone erred and cut off the service, or there was a mistake in a contract transfer from a dealer.

Let companies like Comcast take care of your television needs. Turn to the experts for your security needs, so that you’ll know you’re getting exactly what you’re paying for.


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